How Data Impacts Homelessness


If you are a current HMIS user and are experiencing any issues or have a question for which you do not see an answer listed below, please contact our HMIS team.

What is HMIS?

HMIS stands for Homeless Management Information System (HMIS). It is a system used to securely collect data on programs and services provided for individuals and families experiencing homelessness. The U.S. Department of Housing and Urban Development (HUD) requires each Continuum of Care (CoC) to select an HMIS software vendor to meet these needs. The Northeast Florida CoC, which includes Clay, Duval, and Nassau Counties, utilizes ClientTrack as our HMIS vendor.


What is HMIS used for?

HMIS fulfills the data collection requirements of HUD and other funders.

Data collected in HMIS is funneled into program performance reports such as Annual Performance Reports (APR’s), Emergency Solutions Grants (ESG) CAPER Reports, System Performance Measures, and more. In the past, individual agencies tracked their program data in their individual systems and reported it — HMIS streamlines this process.

A centralized collection process removes the need to store data across multiple locations, and instead allows it to be consolidated all within one system, ultimately providing end-users real-time access. This increased accessibility to data means individual member agencies can make better data-driven program improvements, and the CoC as a whole can easily identify trends and needs at the system level.

Who can have access to HMIS?

Agencies Serving Clients: All agencies that directly serve clients and/or administer programs serving individuals and families experiencing homelessness are encouraged to participate in HMIS.


CoC Member Agencies: Agencies that are current CoC Members are granted access to HMIS.  If you are interested in becoming a CoC member click here.

If you are interested in accessing HMIS, and you do not fit into one of the two categories above, please contact the HMIS System Administrator, at  for more information.


How do you get access to HMIS?

Are you a CoC Member that would like access to HMIS?  Please contact the HMIS System Administrator, at for the next steps.  This will include completing an agency MOU.


HMIS Training

The HMIS Systems Team offers two regularly scheduled training classes each month:

  • HMIS/ClientTrack New User/Refresher, first Thursday of every month, 9:00am-11:00am
  • HMIS Error & Report Training, first Friday of every month, 1:00pm-3:00pm

Please visit our calendar for Zoom information and other details.

If these times do not work for you or your agency, please contact the HMIS System Administrator to schedule a different date/time:


HMIS ClientTrack New User and Refresher Course

If you are a new HMIS/ClientTrack user, this course is mandatory for you. The course reviews HUD-mandated universal data elements and data quality requirements, as well as instructions for users on how to properly add clients and program enrollments within the system. Instructors will walk you through the system to ensure you are familiar with the software. Training laptops are provided to attendees for a hands-on experience. Please make sure that you have completed a New User Agreement prior to attending the class. 

If you need assistance accessing the New User Agreement, please email us.

This class is also great for individuals who already have access to the HMIS system and need a refresher course to identify common mistakes made by HMIS users.

If six or more months have passed since your last log-in, you will need to take a refresher course to regain access to the system.

Sign-up for the New User Training today!


HMIS Error & Report Training

This class is designed for experienced Program Managers and Case Managers who are extremely familiar with the ClientTrack software. In this class, instructors review the different types of reports available within ClientTrack. It also covers how these reports can help users manage their caseloads and improve their data quality.

Do you have a few errors you would like to correct? This class is also an excellent opportunity to bring those questions to us and we will walk through the different steps you can take to correct these issues on your own.

To take this class you must have had previous ClientTrack training. This class is not designed for new users.

Join us for the Error & Report Training today!

Registration Information:

For information concerning our registration, please call: 1-800-HELP-FLA (435-7352) or visit

Refer to registration number: CH13995