HMIS/CLIENTTRACK

If you are a current HMIS user and are experiencing any issues or have a question for which you do not see an answer listed below, please contact our HMIS team.

What is HMIS?

HMIS stands for Homeless Management Information System (HMIS). It is a system used to securely collect data on programs and services provided for individuals and families experiencing homelessness. The U.S. Department of Housing and Urban Development (HUD) requires each Continuum of Care (CoC) to select an HMIS software vendor to meet these needs. The Northeast Florida CoC, which includes Clay, Duval, and Nassau Counties, utilizes ClientTrack as our HMIS vendor. 

Who can have access to HMIS?

CoC Member Agencies: Agencies that are current CoC Members are granted access to HMIS.  If you are interested in becoming a CoC member click here.

HMIS Access

1. Team Lead/Supervisor of the New User must send an introduction email to the HMIS team.
   a. Introductory email should Include the following:

• • • New User Full Name
    • Programs/Enrollments that will be used
    • Copy New User on intro email

2. HMIS team will send the HMIS User Agreement link and password to New User
3. HMIS team will schedule and facilitate New User training
4. HMIS team will send system activation email with login credentials to New User after training.

Login into ClientTrack here.

HMIS Office Hours

The HMIS Systems Team offers one regularly scheduled training class each month:

• HMIS Office Hours, first Thursday of every month, 2:30pm-3:30pm

Please note: New User training is conducted as requested to ensure easy access.

Please visit our calendar for Microsoft Teams information.

If these times do not work for you or your agency, please contact the HMIS System Administrator to schedule a different date/time: hmis@changinghomelessness.org 

HMIS New User and Refresher Course

If you are a new HMIS/ClientTrack user, this course is mandatory for you. The course reviews HUD-mandated universal data elements and data quality requirements, as well as instructions for users on how to properly add clients and program enrollments within the system.

HMIS Error & Report Training

This class is designed for experienced Program Managers and Case Managers who are extremely familiar with the ClientTrack software. In this class, instructors review the different types of reports available within ClientTrack. It also covers how these reports can help users manage their caseloads and improve their data quality.

Do you have a few errors you would like to correct? This class is also an excellent opportunity to bring those questions to us and we will walk through the different steps you can take to correct these issues on your own.

To take this class you must have had previous ClientTrack training. This class is not designed for new users.

Join us for the Error & Report Training today!