Message from our CEO

From the onset of the global pandemic, to adjusting to life afterwards, we have witnessed exactly what can happen when one nation is underhoused. Yet, despite many challenges, our community has been given a tremendous opportunity to find common ground, to better understand that equity in housing and healthcare is essential, and to know just how powerful synergy is when a force of collaboration across diverse sectors — service providers, local partners, concerned citizens, and government entities — work together to protect people experiencing homelessness.

When we lead boldly, we can find commonsense, long-term solutions that are effective, sustainable, and make real impact.

Homelessness is solvable, and we all thrive when everyone has a place to call home.

Thank you for visiting our website.

Together, we are Changing Homelessness.

Who We Are

Our Leaders

Dawn Gilman

Chief Executive Officer

Jeanne Hayes

Chief Operating Officer

Rick Robbins

Chief Financial Officer

Our Board

Terri Lewis, One Call, Board Chair
Bradley Russell, Foley & Lardner, Vice Chair
Paul Davison, BDO, Treasurer
Dr. Tammy Hodo, All Things Diverse, Secretary
Derek Brown, Fidelity National Information Services
Dr. Heather Brown,

Lee Robert Brown, III, Army Veteran
Charles Garrison,
Carlton Construction
Whitney George, Ph.D.,
Jacksonville University
Ken Jefferson, WJXT – Channel 4, The Local Station
Penny Kievet, Retired, City Rescue Mission
Amy Wilkerson, Law Office of Jared M. Wilkerson

Our Role

In 1974, our organization was formed by a group of concerned and engaged social service agencies and religious leaders. In 2001, the Emergency Services and Homeless Coalition of Jacksonville became incorporated as a 501(c)(3) organization and the lead agency for services in support of ending homelessness in Duval, Nassau and Clay counties. In 2015, we officially rebranded as Changing Homelessness.

Our MISSION to guide the community effort and build capacity to prevent and end homelessness, is driven by a team of dedicated professionals who value diversity, equity, inclusion, creativity, and transparency. We believe that long-term, sustainable change happens when strategy, consistency, and intentionality align.

Our VISION is clear: An end to homelessness.

Changing Homelessness is committed to ensuring that individuals and families are housed permanently and successfully, building strong partnerships, and being good stewards of funding that is leveraged with integrity.


people housed across all permanent housing programs over the last ten years


success rate of all local permanent housing programs over the last ten years


cross-sector partnerships actively working together to end homelessness


in public funding for homeless solutions in 2020 (coordinated by Changing Homelessness)

We Advocate


We believe that it is our responsibility to be a voice for persons experiencing homelessness because housing for all is essential. Serving 17 counties throughout Northeast Florida and Southeast Georgia, we visit our state and nation’s capitals for conversations with lawmakers that drive policy decisions and yield much-needed resources and funding – we are staunch in efforts that prioritize awareness for addressing, preventing, and ending homelessness.

We Convene

We believe that ending homelessness can only be done through authentic connectivity, and by fostering a community that advances equity through human dignity and common good, we bring together 40+ member agencies and partners to share best practices and stay abreast of current trends via both General Membership and the Northeast Florida CoC Governance Board. Additionally, we host a number of events annually, in-person and virtually, that promote meaningful conversations, mutual value, and yield opportunities to network and collaborate.

We Educate


We believe that a strong community educates citizens about the needs that exist and engages them on goals they want to achieve together. Whether building awareness and creating trust or providing training and participating in outreach opportunities with citizen groups, we are committed to ensuring that citizens, member agencies, and other stakeholders are well-informed and know that the data shared is reliable.

Our Funding

As the lead agency for the FL-510, Continuum of Care, Changing Homelessness administered over $9 million dollars in 2020 from multiple funding sources, including federal grants, state/local grants, foundation/corporation grants and other revenue. These allocations provide financial assistance for housing, funding to other agencies, the Continuum of Care (FL-510), HMIS Database and other services.

In 2012, we were awarded the Supportive Services for Veteran Families grant, under which we are responsible for program administration and coordination of services for Veterans experiencing homelessness.

Additionally, we manage Coronavirus Aid, Economic Relief and Security (CARES) Act funding through both the U.S. Department of Housing and Urban Development (HUD) and the U.S. Department of Veterans Affairs (VA) during the COVID-19 pandemic.

These programs provide grant funding to (1) engage homeless individuals and families living on the street, (2) rapidly re-house homeless individuals and families, (3) help operate and provide essential services in emergency shelters for homeless individuals and families, and (4) prevent individuals and families from becoming homeless.

Our Accreditation

The Commission on Accreditation of Rehabilitation Facilities (CARF) provides accreditation services worldwide at the request of health and human service providers. Providers that meet CARF standards are required to demonstrate commitment to quality improvement, focus on the unique needs of each person served, and monitor the results of services.

Changing Homelessness proudly holds CARF, 3-Year Accreditation valid November 8, 2020, through November 30, 2023.

Registration Information:

For information concerning our registration, please call: 1-800-HELP-FLA (435-7352) or visit www.FloridaConsumerHelp.com

Refer to registration number: CH13995