Veterans Program

U.S. Department of Veterans Affairs Program

administered by Changing Homelessness

“This will Remain the Land of the Free,
so long as it is the Home of the Brave!”
~Elmer Davis

What is the Veterans Program?

The Supportive Services for Veteran Families (SSVF) Program is funded by the U.S. Department of Veterans Affairs (VA). It is a housing program dedicated to providing case management, supportive services, and temporary financial assistance to Veteran households either experiencing homelessness or those at-risk of it.

Changing Homelessness was awarded the SSVF Program in 2012. CHI is responsible for program administration and coordination of services in 65 counties throughout Northeast Florida and Central and Southern Georgia.

Through the SSVF Program, we have served more than 6,000 veteran families in our service areas since the start and we are committed to serving many more.

Who is Eligible for SSVF?

Veterans Affairs has established the following criteria for entry into the SSVF Program. A Veteran Household must meet all of the following criteria to be deemed eligible for the SSVF Program, including its services and possible financial assistance:

Veteran Status – A Veteran is a person who served at least one day of active duty service in the military, naval, or air service, and who was discharged or released under conditions other than dishonorable.

Housing Status – The Veteran Household must demonstrate it is literally homeless or at-risk of homelessness.

Income Status – For the county the Veteran Household is seeking services in, it must have an annual income at or below the 80% Area Median Income.

SSVF Enrollment

Once a veteran household is determined eligible and enrolled in the SSVF Program, CHI can assist with the following services to promote long-term housing stability:

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Housing Location Services

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Housing Counseling

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Budgeting

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Healthcare Navigation

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Connection to Veterans Affairs Benefits & Resources

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Connection to Mainstream Benefits & Resources

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Connection to Legal Services for Civil Issues

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Provision of Short-term Financial Assistance (Not Guaranteed)

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2,264

Veteran Households
Served in 2025

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762

Veteran Households
Placed in Permanent Housing in 2025

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85%

Veteran Households
Maintained or Increased Income in 2025

Areas We Serve

CHI and its SSVF direct services staff are here to help. Currently, there are 5 offices providing services to 65 counties across Northest Florida and Central and Southern Georgia.

Please click each word tab below to find what counties we serve and our office locations.

The guides below will provide you with other services around Jacksonville that may be able to help.

Complete list of resources: For a downloadable version of Northeast Florida (FL-510) Resources please click here.

Complete list of meal lines: For a complete list of ongoing meal lines in downtown Jacksonville, please click here.

We serve three CoC’s and seven (7) counties throughout Northeast and Central Florida, including:

FL-504

Volusia and Flagler Counties

FL-510

Baker, Clay, Duval and Nassau Counties

FL-512

St. Johns County

Our office hours are as follows:

Normal Business Hours	Monday – Friday 8:00 am until 5:00 pm
Client Service Hours	Monday – Friday 8:30 am until 4:30 pm

We have two office locations in Northeast Florida to serve you:

JACKSONVILLE OFFICE

725 Peninsular Place
Jacksonville, FL 32204

Phone: 844.367.7783
Fax: 904.379.2489

DAYTONA OFFICE

771 Fentress Boulevard, Suite 2F
Daytona Beach, FL 32114

Phone: 844.367.7783
Fax: 386.585.4595

We serve two CoC’s and fifty-seven (58) counties throughout Southeast Georgia including:

GA-501

Appling, Atkinson, Bacon, Baker, Ben Hill, Berrien, Bleckley, Brantley, Brooks, Bryan, Bulloch, Calhoun, Camden, Candler, Charlton, Clinch, Coffee, Colquitt, Cook, Decatur, Dodge, Dougherty, Early, Echols, Effingham, Emanuel, Evans, Grady, Glynn, Irwin, Jeff Davis, Johnson, Lanier, Laurens, Lee, Liberty, Long, Lowndes, McIntosh, Miller, Mitchell, Montgomery, Pierce, Seminole, Tattnall, Telfair, Terrell, Thomas, Tift, Toombs, Treutlen, Turner, Ware, Wayne, Wheeler, Wilcox, and Worth Counties

GA -507

Chatham County